Our client, a leading organization in the housing and finance industry, is seeking a dedicated and motivated Customer Service Representative to join their team in Boise, ID. As a vital part of the Customer Support Department, you will support borrowers by handling insurance claims and providing exceptional customer service. The ideal candidate will demonstrate strong communication skills, reliability, and a proactive attitude, aligning seamlessly with the organization’s commitment to excellence and inclusivity.

Job Title: Customer Service Representative

Location: Boise, ID

Pay Range: $18

What's the Job?

Respond to customer inquiries regarding insurance claims and maintain friendly, helpful interactions with borrowers. Process insurance claims efficiently, including explaining procedures, obtaining necessary paperwork, and scheduling inspections. Track and document the progress of claims, ensuring timely finalization and closure in accordance with agency guidelines. Collaborate with team members to foster a positive, team-oriented work environment focused on excellent customer service. Participate in ongoing training and educational opportunities to enhance skills and knowledge relevant to the role.

What's Needed?

At least 6 months experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing. Ability to work independently, organize, prioritize, and perform responsibilities efficiently. Excellent communication skills and a commitment to maintaining positive customer relations. Flexibility, reliability, and respectfulness to foster strong team dynamics. Ability to perform essential functions with or without reasonable accommodations.

What's in it for me?

Opportunity to work in a supportive and inclusive environment. Engagement in meaningful work supporting community housing initiatives. Participation in ongoing professional development and training programs. Potential for career growth within a reputable organization. Competitive pay rate aligned with industry standards.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.