🌟 Customer Service Representative
Location: Rapid City, South Dakota
Company: Kieffer Sanitation – A Waste Connections Company
Pay Range: $18 – $22 per hour
Schedule: Monday - Thursday 7:30am - 4:30pm | Friday 7:30am - 2:30pm
Why Choose Waste Connections?At Waste Connections, we do things differently. As a leading provider of solid waste collection, transfer, disposal, and recycling services across the U.S. and Canada, we’re proud of our people-first culture. We empower our employees to grow their careers, serve their communities, and make a difference—every single day.
What You’ll Do:As a Customer Service Representative, you’ll be the friendly voice and helpful problem-solver that ensures a positive experience for our customers. Key responsibilities include:
Answering incoming calls and assisting with new service requests, cancellations, and account changes
Accepting and processing customer payments
Investigating and resolving billing inquiries
Updating and maintaining customer account information
Collaborating with drivers, dispatch, and other team members to address service issues and customer needs
2+ years of high-volume customer service experience
Proficiency in Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
A proactive, solutions-oriented mindset
A team player who cares about safety, service, and community impact
Competitive hourly pay: $18 – $22
401(K) with company match – let us help you plan for your future
Medical, Dental, and Vision Insurance
Access to additional benefits including:
Employee Assistance and Mental Health Programs
Emergency Travel Assistance
Prepaid Legal Plan
Employee Stock Purchase Plan
Scholarship Opportunities for dependents
Employee Relief Fund
Waste Connections is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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