Description We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This is a Contract to permanent position offering a great opportunity to grow within the healthcare and social assistance industry. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a detail-oriented demeanor. Responsibilities: • Handle inbound and outbound calls to address customer inquiries and provide timely resolutions. • Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all interactions. • Perform accurate data entry and ensure the proper handling of customer information. • Manage email correspondence and respond to inquiries promptly and effectively. • Utilize Microsoft Excel and Word to document and organize customer information and reports. • Process order entries and ensure billing is completed accurately. • Collaborate with internal staff and vendors to identify and address specific needs. • Stay informed on basic medical knowledge to better assist customers within the healthcare industry. • Maintain compliance with company policies and procedures while handling sensitive information. Requirements • Previous experience in customer service, preferably in a call center environment. • Proficiency in handling inbound and outbound calls. • Strong skills in data entry and managing email correspondence. • Familiarity with Microsoft Excel and Word for documentation and reporting. • Ability to process order entries and handle billing tasks with accuracy. • Excellent communication and interpersonal skills. • Basic understanding of medical terminology or healthcare processes. • Demonstrated ability to work independently and as part of a team, ensuring customer satisfaction. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .