Description A well-established company in the tourism industry is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) based in Honolulu, Hawaii. This onsite role involves supporting visitors and clients, promoting exceptional experiences, and ensuring smooth day-to-day operations. Hawaii residents are preferred due to the onsite requirements and in-person interviewing process. To apply or learn more, please call 808-531-0800. Ensure your resume and relevant qualifications are ready for review during the application process. Primary Responsibilities: + Provide exceptional customer service to tourists, clients, and partners, ensuring satisfaction and positive experiences. + Respond promptly to phone calls, emails, and in-person inquiries with professionalism and efficiency. + Assist visitors with reservations, bookings, and itineraries, providing accurate information related to services or travel options. + Troubleshoot and resolve customer concerns or complaints effectively and in a timely manner. + Collaborate with other team members to coordinate daily operations and maintain service standards. + Maintain updated knowledge of local attractions, tours, services, and events to offer informed recommendations. + Prepare and distribute reports, documentation, or promotional materials as needed. Requirements Desired Qualifications and Skills: + Experience: Prior customer service experience, ideally within the tourism, travel, or hospitality industry. + Education: High school diploma or GED; additional tourism-related certifications or coursework are a plus. + Skills: + Strong verbal and written communication skills. + Ability to remain composed under pressure and resolve customer challenges effectively. + Proficiency in Microsoft Office Suite and ability to learn new systems quickly. + Knowledge of local attractions and destination highlights is highly preferred. + Competencies: + Friendly and approachable demeanor with a passion for customer satisfaction. + Detail-oriented with excellent organizational and multitasking abilities. + Ability to work independently while contributing to a team atmosphere. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .