**Job Summary** We are seeking a dedicated Sr. Process Executive-Ops with 1 to 3 years of experience in customer service. The ideal candidate will have expertise in Workers Comp-New Business Workers Comp-Renewals and Workers Compensation-Claims. This hybrid role requires proficiency in Spanish and involves day shifts. Join us to make a meaningful impact in our operations. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues related to Workers Compensation claims. + Oversee the processing of new business and renewals in the Workers Comp domain to ensure accuracy and compliance. + Collaborate with team members to streamline operations and improve service delivery. + Analyze customer feedback to identify areas for improvement and implement effective solutions. + Maintain detailed records of customer interactions and transactions to ensure data integrity. + Assist in the development and implementation of process improvements to enhance operational efficiency. + Communicate effectively with clients and stakeholders in both English and Spanish to ensure clear understanding. + Monitor industry trends and regulatory changes to keep processes up-to-date and compliant. + Support the training and development of junior team members to foster a collaborative work environment. + Utilize technical skills to troubleshoot and resolve system issues promptly. + Participate in team meetings and contribute to strategic planning initiatives. + Ensure all customer service activities align with company goals and objectives. + Report on key performance metrics to management to highlight successes and areas for improvement. **Qualifications:** + Demonstrate strong customer service skills with a focus on Workers Compensation claims. + Exhibit proficiency in Spanish both written and spoken to effectively communicate with diverse clients. + Possess excellent analytical skills to assess and improve operational processes. + Show ability to work collaboratively in a hybrid work model. + Display attention to detail in maintaining accurate records and documentation. + Have experience in process improvement and operational efficiency strategies. + Demonstrate strong communication skills to interact with clients and team members effectively. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.