**Job Summary** The Sr. Process Executive-Ops will play a crucial role in delivering exceptional customer service within the Workers Compensation domain. With a focus on Care Management Policy Administration and Claims the candidate will ensure efficient operations and client satisfaction. This hybrid role requires proficiency in Spanish and offers a dynamic work environment with day shifts. **Responsibilities** + Provide outstanding customer service by addressing client inquiries and resolving issues related to Workers Compensation. + Collaborate with team members to ensure seamless policy administration and claims processing. + Utilize expertise in Care Management to enhance service delivery and client satisfaction. + Analyze customer feedback to identify areas for improvement and implement effective solutions. + Maintain accurate records and documentation for all customer interactions and transactions. + Assist in the development and implementation of process improvements to optimize operations. + Communicate effectively with clients and stakeholders in both English and Spanish. + Ensure compliance with company policies and industry regulations in all activities. + Support the training and development of junior team members to enhance overall team performance. + Monitor and report on key performance indicators to drive continuous improvement. + Engage with clients to understand their needs and provide tailored solutions. + Coordinate with cross-functional teams to ensure timely resolution of customer issues. + Contribute to the company's mission by delivering high-quality service that positively impacts society. **Qualifications** + Possess a minimum of 2 years of experience in customer service within the Workers Compensation domain. + Demonstrate proficiency in Care Management Policy Administration and Claims. + Exhibit strong communication skills in both English and Spanish. + Show ability to work effectively in a hybrid work model with day shifts. + Display excellent problem-solving skills and attention to detail. + Have a proactive approach to identifying and implementing process improvements. + Maintain a customer-focused mindset with a commitment to delivering exceptional service. **Certifications Required** Certified Workers Compensation Professional (CWCP) Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.