Job Title: Customer Service Representative

Job Description

We are seeking a dedicated and efficient Customer Service Representative to join our team.In this role, you will serve as the Owners Relation Agent I, responsible for managing document control, facilitating account changes, and building relationships with interest partners and industry peers.You will work closely with various departments to address issues, manage inquiries, and ensure the smooth operation of owner relations.

Responsibilities

Scan documents into the internal database as needed.Create and monitor Salesforce accounts and cases.Prepare and mail Change of Address and ACH forms.Process new and revised owner account data.Answer incoming calls on the Owner Relations hotline.Create and maintain strong relationships with interest partners and industry peers.Research owner inquiries related to discrepancies in payments, interests, and settlements.Confirm decimal interests by calculating various interest types, including working interest, net revenue interest, NPRI, overriding interests, and Take in Kind (TIK).Analyze data to confirm leasehold HBP status using GIS Maps and other tools.Review lease documents to confirm lease terms, royalty percentages, gas prices, deductions, and market enhancements.Provide assistance to the legal department to resolve claims and civil matters.Perform other Land Department responsibilities as assigned.

Essential Skills

0-2 years of commensurate experience.High school diploma or GED.Ability to build strong relationships.Excellent communication skills, both oral and written.Ability to manage stressful situations to a positive outcome.Professional demeanor and proven ability to work in a team environment across cross-functional teams.Self-motivated.Ability to adapt and work under pressure.Ability to prioritize workflow based on specific deadlines.Demonstrated ability to positively influence peers via actions and directives to accomplish organizational goals.Excellent organizational, communication, and problem-solving skills.Proficient in Microsoft Office Suite, including MS Word, Excel, PowerPoint, and Outlook, as well as cloud-based CRM applications.

Additional Skills & Qualifications

Oil and Gas background is preferred.0-2 years in an administrative background with customer service experience.Diploma is required, but no degree is necessary.

Work Environment

The role operates on a Monday to Friday schedule from 8 am to 4:30 pm, with a 30-minute break.The work schedule includes three days in the office and two days remote in Canonsburg, PA.The position requires six weeks of mandatory in-person training.This is a long-term contract position with the potential for extension based on performance, and it may not have a defined end date.

Pay and Benefits

The pay range for this position is $19.05 - $20.33/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Canonsburg,PA.

Application Deadline

This position is anticipated to close on Oct 9, 2025.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n