**Job Summary** We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have expertise in customer service and a strong understanding of the payer domain. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues efficiently. + Collaborate with team members to ensure seamless communication and service delivery. + Utilize expertise in the payer domain to offer informed solutions to customer queries. + Maintain accurate records of customer interactions and transactions. + Analyze customer feedback to identify areas for improvement and implement changes. + Develop and implement strategies to enhance customer satisfaction and loyalty. + Ensure compliance with company policies and industry regulations. + Assist in training new team members on customer service protocols and best practices. + Monitor and report on service metrics to assess performance and identify trends. + Work closely with other departments to resolve complex issues and improve processes. + Stay updated on industry trends and advancements to provide cutting-edge service. + Contribute to the development of customer service policies and procedures. + Support the companys mission by fostering positive relationships with customers. **Qualifications** + Possess a strong background in customer service with a focus on the payer domain. + Demonstrate excellent communication and problem-solving skills. + Exhibit the ability to work independently and manage time effectively. + Show proficiency in using customer service software and tools. + Have a keen attention to detail and a commitment to accuracy. + Display adaptability to changing situations and customer needs. + Maintain a customer-centric approach in all interactions. **Certifications Required** Certified Customer Service Professional (CCSP) Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.