**Job Summary** Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and workers compensation to deliver exceptional results. With a hybrid work model and day shifts you will play a crucial role in enhancing our service delivery and ensuring client satisfaction. Your proficiency in Spanish will be instrumental in communicating effectively with our diverse clientele. **Responsibilities** + Manage and process insurance claims efficiently to ensure timely resolution and client satisfaction. + Collaborate with team members to analyze claims data and identify trends for continuous improvement. + Utilize your customer service skills to address client inquiries and provide accurate information. + Implement best practices in workers compensation to optimize claim handling procedures. + Communicate effectively in Spanish to assist Spanish-speaking clients and stakeholders. + Maintain accurate records of claims and ensure compliance with company policies and regulations. + Provide insights and recommendations to improve claims processing and reduce turnaround time. + Coordinate with internal departments to streamline claims operations and enhance service delivery. + Monitor and report on claims performance metrics to support decision-making processes. + Assist in developing training materials and resources for new team members. + Stay updated on industry trends and regulatory changes to ensure compliance and best practices. + Support the team in achieving departmental goals and objectives through proactive collaboration. + Contribute to a positive work environment by fostering teamwork and open communication. **Qualifications** + Demonstrate proficiency in customer service with a focus on client satisfaction and relationship management. + Possess strong knowledge of workers compensation processes and regulations. + Exhibit excellent communication skills in both English and Spanish. + Show ability to work effectively in a hybrid work model with minimal supervision. + Have a keen eye for detail and accuracy in claims processing. + Display strong analytical skills to identify trends and improve processes. **Certifications Required** Certified Workers Compensation Professional (CWCP) or equivalent certification. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.