**Brand:** Bob Evans Farms **Categories:** Sales **Locations:** New Albany, Ohio **Position Type:** Regular Full-Time **Remote Eligible:** No **Req ID:** 28714 **Job Description** **Business Unit Overview** For 75 years, Bob Evans Farms has delivered delicious, quick-to-table, farm-inspired food that makes mealtime a little bit easier and a lot more delicious. We’re proud to be the #1-selling refrigerated dinner sides, including many varieties of feel-good favorites such as mashed potatoes and macaroni & cheese. We’re also a leading producer and distributor of sausage and bacon products, potato products, and egg products including liquid eggs. Our brand portfolio includes Bob Evans, Simply Potatoes, Egg Beaters and Owens Sausage. Bob Evans Farms is based in Columbus, Ohio. In September of 2017, Bob Evans Farms was acquired by Post Holdings, Inc. and is part of the Refrigerated Retail division. Other divisions of Post include Post Consumer Brands (Cereal), Weetabix (Cereal – UK), Michael Foods (Foodservice), and 8th Avenue Food & Provisions (Private Label). Post has aggressive growth plans for BEF, highlighted by the recent deployment of capital to support innovation, marketing and manufacturing. **Responsibilities** **Position Overview:** This position is responsible for supporting the sales field and trade marketing incentives by way of excellent customer service. **Accountabilities:** + Responsible for customer retention efforts. + Follows up on assigned sales leads + Handle customer complaints associated different services and products related issues with follow up to ensure proper changes were made to resolve customers’ problems. + Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. + Grows relationships and rapport with all customers to promote retention and loyalty. + Efficiently resolves customer complaints and customer service issues. + Receives, edits, and processes incoming customer orders and correspondences in a timely manner. + Serves as liaison between customers and field sales associates. + Research billing issues and recognize the documentary process. + Represents the company to customers. May maintain direct, continuing relationship with certain customers. + All other duties as assigned. **Qualifications** + High school diploma or GED required + 2+ years of customer service experience + Working knowledge of sales and products + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Post Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)