**Customer Service Coordinator** **Stockport UK** Hazel Grove/ hybrid **About Us** **_Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency._** **Job Summary** The Customer Service Coordinator ensures that our customers orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow through, and attention to details are critical skills for this role. **Responsibilities** + Receive and process orders for the organization + Enter orders and associated information, such as names, addresses, and billing information, into a database + Provide order confirmations to customers + Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays + Contact appropriate parties to clarify orders and obtain additional information + Verify order information for accuracy and completeness + Responds to customer complaints *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. **Basic Qualifications** + Demonstrated ability to assess customer needs and quality standards + Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines + Knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels + Familiarity with ERP systems and the manufacturing environment preferred + Ability to speak, write, and read other languages is a plus **Travel & Work Arrangements/Requirements** Limited travel for annual meeting **Key Competencies** + Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs) + Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines **What we Offer** + annual leave allowance + private health care plan + pension + company shares A dynamic and impactful role within a **global leader in engineered containment solutions** . A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future of **safe and efficient pharmaceutical manufacturing** .