Position Overview

As a Customer Service Agent, you’ll play a key role in ensuring smooth and timely handling of customer orders, service requests, deliveries, and enquiries. You’ll be the first point of contact for customers and internal teams across seven divisions, helping maintain strong relationships through responsive and solution-oriented support.

Key Responsibilities

Efficiently process orders, service requests, deliveries, and customer enquiries.Respond to customer, field, and sales associate requests with professionalism and care.Document all enquiries accurately and thoroughly.Handle inbound and outbound calls as needed.Maintain up-to-date knowledge of products, customer accounts, Ecolab representatives, tools, and dispensing systems.

Minimum Qualifications

High school diploma or equivalent.Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook).Experience using customer service software.

Preferred Qualifications

Ability to work independently and professionally in a fast-paced environment.Experience with multi-line telephone systems.Strong interpersonal and problem-solving skills.Excellent verbal and written communication.Reliable team player with strong time management skills.Experience using SAP preferrable.

What We Offer

Flexible work hours to suit your lifestyle.Recognition for performance and opportunities for career growth.A chance to build and refine your professional business skills.Join a stable, expanding Fortune 500 company.Access to a comprehensive benefits package starting on your first day.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.