·   Provide superior customer service to all internal/external business partners

·      Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner

·      Responsible for the issuance of personal insurance new business, endorsements and renewal policies.

·      Demonstrate the ability to analyze information to make appropriate decisions and solve problems

·      Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines

·      Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.

·      Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

·      Strong customer service skills including oral and written communication

·      Some experience in a customer service environment preferred

·      Knowledge of customer service principles and practices

·      Property and Casualty experience is preferred.

·      Ability to handle multiple priorities within strict time constraints.

·      Excellent collaboration skills

·      Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.

·      Demonstrate commitment to team and departmental goals.

·      Ability to make informed decisions, achieving the appropriate results.

·      Excellent data entry skills are required.

·      Demonstrated knowledge of MS Office systems

·      Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.