Job Responsibilities:

Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentOn average, our representatives are responsible for 40-50 calls per dayPhone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverageResponsible for cross selling coverage to round out accounts Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional mannerAbility to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries      Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experienceAbility to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)Work collaboratively with team members, and business partners to provide a quality experience for our agentsAbility to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as neededComplete additional tasks and other projects/duties as assigned

 

 

Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!Previous Property and Casualty insurance experience a plusOutstanding, effective, and service focused communication skills, both verbal and writtenProficient in computer skills, multi-application navigation and multi-taskingProfessionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners