**129021BR** **Job Title:** Customer Service Representative **Location:** CBIPunta Gorda (1869) **Job Description:** **We Deliver the Goods:** + Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Paid Time Off, and much more + Growth opportunities performing essential work to support America’s food distribution system + Safe and inclusive working environment, including culture of rewards, recognition, and respect **Position Purpose:** Cheney Brothers is looking for hard-working, motivated individuals to join our customer service team. **Responsibilities may include, but not limited to:** + Answer customer calls, enter and/or review customer orders to ensure they are in prior to the established order cutoff time. + Coordinate with support staff to resolve customer service issues in a timely manner. + Review the out-of-stock report, and substitute as designated by the account executive or procurement. + Review orders for the correct shipping date, critical items and potential order errors made by the customer. + Maintain and update customer contact list in case there is a product recall event. + Data entry and maintenance of Excel spreadsheets. + Review previous night’s shipments. + Other related duties as assigned. **Req Number:** 129021BR **Address Line 1:** 1 Cheney Way **Job Location:** Punta Gorda, Florida (FL) **Shift:** 1st Shift **Full Time / Part Time:** Full Time **EEO Statement:** Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) . **Required Qualifications:** Ability to work weekends and holidays. 1+ years of customer service experience. 2+ years of Microsoft Office (Outlook, Excel, Word, PowerPoint) experience. **Division:** Cheney Brothers & Affiliates **Job Category:** Operations **Preferred Qualifications:** High School Diploma. Experience working for a foodservice distributor. **State:** Florida **Company Description:** Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 3,000 dedicated associates have access to world-class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.