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Temporary Customer Service Representative

Location: Boston, MA - Onsite (5 days/week)
Duration: 3+ months
Compensation: $21/hour
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Potential for Permanent Hire: Yes ($40K annually)

About the Role:

We are partnering with a well-established company in the insurance industry to find a Temporary Customer Service Representative for an immediate opening at their Boston office. This is a fully onsite role located steps from South Station, offering a great opportunity to gain experience in a professional, fast-paced environment.

While classified as customer service, the role has a strong administrative focus and involves supporting internal operations, handling policy updates, and managing customer inquiries.

Key Responsibilities:

Manage inbound calls from customers, agents, and third parties with professionalism and courtesyAccurately enter and update policy data and customer information in internal systemsProcess policy changes and support internal administrative projectsResearch and resolve customer or agent inquiries, escalating complex issues as neededRespond to questions related to policy coverage, billing, and general servicePrioritize and manage multiple tasks in a deadline-driven environmentDeliver accurate and timely follow-up to ensure a high level of customer satisfactionDemonstrate flexibility, teamwork, and a solution-oriented mindset in all interactions

Qualifications:

Bachelor's or Associate's degree preferredPrevious experience in insurance, customer service, or administrative support a plusStrong verbal and written communication skillsExcellent organizational skills and attention to detailProficient in Microsoft Office (Word, Excel, Outlook)Ability to work independently and handle confidential information with discretion

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