Job Title: Service Representative

Job Description

We are seeking a dedicated and proactive Service Representative to join our team in Langley. As a Service Representative, you will play a crucial role in supporting company growth by maintaining client accounts and overseeing daily dispatch operations.

Responsibilities

Make outbound and receive inbound calls to clients.Ensure field team members are dispatched correctly and arrive on time.Assist day-to-day operations across multiple functions such as sales, operations, and estimating, including scheduling.Build and manage a diverse sales pipeline aligned with company goals.Maintain regular client contact throughout the sales cycle to ensure organized service.Act as the primary contact for client inquiries, requests, and escalations, resolving issues promptly.Monitor customer satisfaction, conduct regular check-ins, and identify improvement areas.Strengthen client relationships to secure continuous growth and position the company as the provider of choice.management as needed.Lead strategic planning and forecasting to expand revenue and drive sustainable growth.Identify and secure new clients through networking, referrals, and market scouting.Collaborate with operations and TMP teams to ensure seamless service delivery.Monitor industry trends and competitor activities and share insights to adjust strategies.Manage CRM data to track activities and prioritize opportunities.Respond to client and Field Team calls/emails, addressing requirements and safety concerns.Coordinate and reassign Field Team resources based on client needs and skillsets.Maintain and update records of clients, subcontractors, and Field Team certifications.Communicate reminders, updates, and schedule changes to the Field Team.Manage conflicts and resolve issues quickly in alignment with company values.

Essential Skills

1 year of B2B sales experience (outside/inside).Proven success in sales, quantifiable through metrics/numbers.Proficiency in CRM software and basic MS Office.

Additional Skills & Qualifications

Project management skills.Post-secondary education in sales, business, or marketing.Experience with Monday.com/CRM.Construction experience.

Work Environment

The position operates Monday to Friday, from 9:00 AM to 5:30 PM with some flexibility. Initially, work will be conducted in-office for five days, with potential flexibility for personal needs. The role includes on-site or road visits to clients. Personal Protective Equipment (PPE) such as boots, vests, and hardhats will be provided. Access to transit and parking is available.

Job Type & Location

This is a Permanent position based out of Surrey, British Columbia.

Pay and Benefits

The pay range for this position is $41600.00 - $41600.00/yr.

Workplace Type

This is a fully onsite position in Surrey,BC.

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\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

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Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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