Position Summary: As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency. Key Responsibilities: + Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed + Handle incoming inquiries, quotes, and orders via phone, email, and in person + Provide knowledgeable guidance on printing options, file requirements, and timelines + Manage job progress, provide status updates, and resolve issues promptly + Collaborate with internal departments to meet deadlines and exceed client expectations + Maintain detailed and accurate client records in the order management system + Troubleshoot and resolve customer concerns with professionalism and urgency Requirements: + Previous experience in the print industry is preferred + Proven background in customer service or account management + Strong understanding of print terminology, file formats, and production workflows + Excellent communication and organizational skills + Ability to multitask in a fast-paced, deadline-driven environment + Proficiency in Microsoft Office and familiarity with print management systems.