Job Title: Customer Service Representative (Benefits Support) Location: 2835 Decker Lake Drive, Salt Lake City, Utah, 84119, United States (Remote Role after training) Contract Duration: 3 months Pay Rate: $19/hour Overview: We’re looking for an empathetic and detail-oriented Customer Service Representative to support benefit-related inquiries in a healthcare setting. This entry-level role is ideal for candidates with strong customer service skills and a willingness to learn call center operations. You’ll handle inbound calls, assist with benefits enrollment, and provide clear guidance on insurance programs. Key Responsibilities: + Answer 30–40 inbound calls daily from employees and dependents + Provide accurate information on group insurance utilization and coverage + Record employee benefit enrollments and maintain documentation + Identify areas for improvement in program design and administrative procedures + Explain complex aspects of company insurance programs in a clear, compassionate manner + Apply specialized knowledge of benefit plans, company policies, and administrative procedures Required Skills & Qualifications: + Minimum 1 year of customer service experience (in-person or phone-based) + Strong computer skills; ability to navigate Microsoft Office, manage multiple tabs, and use Webex + Patience, compassion, and a willingness to learn call center processes during training + Stable job history—tenure is a key factor in hiring decisions Preferred (Not Required): + Familiarity with benefits programs or open enrollment processes + Previous call center experience Training Schedule: + 3-week classroom + nesting training held fully onsite at the Salt Lake City location + Role transitions to fully remote starting Week 4 + Shift assignment (between 6am–6pm MST) will be provided during Week 2 of training and begins in Week 4 + Must be available to work one Saturday per month in October, November, and January —this will be paid as overtime Experience Level: Entry-Level Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salt Lake City,UT. Application Deadline This position is anticipated to close on Sep 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.