We are seeking a detail-oriented and customer-focused team member to support financial institutions and government field offices using our asset verification systems. This role is essential to maintaining strong relationships, ensuring smooth operations, and driving continuous improvement across our programs.

Key Responsibilities:
Serve as a primary point of contact for financial institutions, field offices, and agencies participating in AVS programs.
Deliver training to financial institution personnel on system usage and procedures.
Respond to inquiries via phone and email, documenting all interactions and resolutions.
Follow up with financial institutions to complete outstanding or overdue requests.
Promote and assist with the transition to automated processing methods.
Recruit new financial institutions to participate in AVS programs when needed.
Process registrations and manage updates to institution and user accounts.
Troubleshoot and report operational errors.
Maintain and update procedural documentation and reports.
Identify opportunities for process improvements and efficiency gains.
Participate in team meetings and contribute to ongoing operational success.
Meet contracted service level agreements, including FI Network Coverage, response times, etc.
May occasionally have to work other shift times to assist in coverage for other team members who are on PTO (6:00-2:30 shift, 8:30-5:00 shift, 12:30-9:00 shift). (Full-time employees)
May occasionally have to work company holidays with pay (Example: Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve, etc.) (Full-time employees)
Support additional departmental initiatives as assigned.

Compensation: $17/hr to $18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.