Description We are looking for a dedicated Customer Service Representative to join our team in Urbandale, Iowa. In this role, you will serve as a primary point of contact for customers, addressing inquiries related to life, health, and disability insurance policies. This is a Contract-to-Permanent position, offering a great opportunity to grow within our organization fully on-site. Responsibilities: • Handle incoming calls from customers with professionalism and efficiency, providing accurate information and support. • Address inquiries related to policy coverage, billing and payments, claims, and rate quotes. • Assist customers in navigating their insurance options and resolving any issues or concerns. • Process orders and maintain accurate records in the system. • Monitor and follow up on customer requests to ensure timely resolution. • Uphold confidentiality and adhere to company policies and procedures. If you are looking to take the next step in your customer service career, please APPLY TODAY! Give us a call at 515.706.4974 or apply through our Robert Half website. Requirements Requirements: • Previous experience in a call center or customer service role is required. • Strong communication skills, both verbal and written, with the ability to convey information clearly. • Proficiency in handling inbound and outbound calls with a focus on accuracy and attention to detail. • Basic knowledge of insurance policies, including life, health, and disability, is preferred. • Ability to multitask and manage time effectively in a fast-paced environment. If you are looking to take the next step in your customer service career, please APPLY TODAY! Give us a call at 515.706.4974 or apply through our Robert Half website. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .