Description We are looking for a dedicated Customer Service Representative to join a local government team in Richmond, Virginia. In this long-term contract position, you will play a key role in delivering exceptional service to community members, ensuring their needs are met efficiently and effectively. This is an excellent opportunity to contribute to public service in a meaningful way. Responsibilities: • Respond to inquiries, concerns, and requests from constituents regarding government services, programs, and policies. • Provide guidance to individuals navigating government processes and procedures to ensure a positive customer experience. • Collaborate with internal departments to gather accurate information and deliver timely responses to inquiries. • Maintain thorough and up-to-date knowledge of local government services, initiatives, and programs. • Handle sensitive information with the utmost confidentiality and professionalism. • Assist with data entry tasks to record and track interactions and ensure accurate recordkeeping. • Direct visitors or callers to appropriate departments or resources as needed. • Address and resolve customer issues with a focus on delivering effective solutions. • Support occasional evening or weekend service needs, as required by the organization. Requirements • Proven experience in customer service, preferably in government or public service settings. • Exceptional communication skills, both written and verbal, to effectively interact with diverse audiences. • Strong problem-solving abilities and keen attention to detail. • Ability to manage sensitive information with confidentiality and discretion. • Proficiency in basic computer applications and a willingness to learn new systems. • Availability to work regular business hours, with flexibility for occasional evening or weekend shifts. • Familiarity with local government processes or a willingness to learn about them. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .