Customer Service Representative Onsite - Fremont, NE Technical Skill + Customer Service + Call Center + Phone Support + Microsoft Office + Data Entry + Account Support + Healthcare, Benefits, Pharmacy Description Our client has openings on the Medication Benefits team! The Customer Service Representative will serve as frontline support to engage customers via phone, email, and chat. The Customer Service Representative will assist with pharmacy inquiries relating to benefits, accounts, navigation, literacy, and general support. Daily Duties + Interact with customers in a friendly and courteous manner, providing excellent customer service. + Handle phones and email to answer inquiries concerning prescription benefits. + Utilize healthcare information systems to research issues for customers regarding prescription benefits. + Quickly and efficiently identify customer needs, resolve complaints, and provide solutions. + Build positive relationships by listening and showing empathy. + Go above and beyond with customer service to ensure that all questions are handled appropriately. + Maintain performance and quality standards based on established call center metrics. + Understand and adhere to all rules of conduct. Additional Qualifications + Call center background + Exceptional customer service + Healthcare, member or pharmacy experience is nice to have + Training / coaching Shift & Work Environment + Onsite-Fremont, IA + Customer facing + Call Center + Typing / Ten Key Ability + Shifts + Sunday and Monday (9am-5:30pm) and Tuesday, Wednesday, and Friday from 9am-5pm + Tuesday and Wednesday (12:30pm-9pm) and Thursday thru Saturday (1pm-9pm) + Monday and Tuesday (12:30pm-9pm) and Thursday thru Saturday (1pm-9pm) + Sunday and Monday (12:30pm-9pm) and Tuesday thru Thursday (1pm-9pm) Interviews & Start Date + Interviews, August 26-September 3 + 2-step interview process + 1st step virtual, 2nd step in-person + Start Date, September 15 Pay and Benefits The pay range for this position is $19.33 - $19.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fremont,NE. Application Deadline This position is anticipated to close on Aug 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.