Description We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you will play a vital role in engaging with prospective learners and assisting callers with their inquiries. This is an excellent opportunity to make a positive impact in the higher education industry while developing your customer service skills. Responsibilities: • Conduct outbound call campaigns to engage leads, opportunities, and applications. • Reach out to prospects who have requested information and provide them with relevant details. • Assist with various call campaign efforts based on organizational needs. • Identify the needs of prospects and ensure efficient transfers to the appropriate team members. • Handle a high volume of calls, potentially exceeding 100 calls per day. • Provide a welcoming and attentive experience for inbound callers and online chat users. • Assess caller needs to facilitate effective and accurate transfers. • Offer support to prospects, applicants, and learners to ensure their requirements are met. • Share best practices and collaborate with team members to enhance service quality. • Complete additional administrative tasks as assigned. Requirements • A bachelor’s degree is preferred but not required. • Minimum of one year of administrative experience is necessary. • Strong commitment to prioritizing the needs of prospective and current learners. • Exceptional listening skills and the ability to establish rapport with individuals. • Proven excellence in customer service and time management. • Ability to thrive in a metrics-driven work environment. • Demonstrated strong work ethic and ability to handle diverse workflow tasks. • Proficiency in typing with speeds of 8,001-10,000 KPH (alpha and numeric) and experience using Excel. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .