Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Career Opportunity: 

The Customer Service Representative (CSR) represents Smurfit Westrock to the supplier/customer and acts as a critical liaison between the internal buyer and operations teams. The CSR receives and processes routine supplier pick up requests, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple suppliers, utilizing knowledge of products, logistics, production planning, and inventory management. 

 

Hours: 

Monday - Friday 8am - 4:30pm. Overtime minimal (on site)

 

Major Job Responsibilities: 

Assist operations team by producing a weekly shipment list for all outbound loads.Update suppliers & customers on order statusWork closely with Dispatcher & Drivers to coordinate inbound and outbound material and transportation.Ensure timely and efficient movement of materials.Attend weekly operations meeting to report on inventory movement schedule.Provide pricing, inventory availability and production schedule information to customers.Track internal fleet activity and alert appropriate staff of any potential delivery/pick-up disruptions.Record, organize, and process orders and/or inquiries received by telephone, email.Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction.Partner with Transportation Manager and Buyer to resolve routine supplier/customer delivery issues.Serve as back-up to scale operator including data entry of all inbound/outbound loads. 

 

Experience: 

Required: 3+ years of customer service-related work experience in a manufacturing environment or other industries Preferred: 3 to 5 years of manufacturing industry experience

 

Technical Skills: 

Proficiency with Microsoft Office (Excel, Outlook, PowerPoint)

 

Education: 

Required: High School diploma or G.E.D

 

 Critical Skills / Capabilities: 

 Customer-Oriented: Demonstrates concern for satisfying external suppliers/customers; resolves customer issues in a timely manner; ability to operate with suppliers' best interests in mindCommunication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentivelyCollaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others.  Works through conflict constructivelyProblem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity Organizational Skills: Plans, arranges and/or monitors work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.