Description We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This long-term contract position offers a hybrid work schedule, combining remote and in-office days. The ideal candidate will play a crucial role in managing rental applications, ensuring accuracy, and delivering exceptional service to both internal teams and customers. Responsibilities: • Process incoming rental applications with a high level of accuracy and attention to detail. • Verify the completeness and correctness of application information. • Update and maintain customer accounts in internal systems as required. • Liaise with internal departments to address inquiries and resolve issues efficiently. • Respond to customer questions and concerns through email, phone, and other communication channels. • Schedule appointments and coordinate with applicants to ensure smooth processing. • Handle data entry tasks to maintain organized and accurate records. • Support weekend operations remotely when necessary, adhering to the established schedule. • Assist in maintaining compliance with company policies and procedures throughout the application process. Requirements • High school diploma or equivalent; additional education is a plus. • Minimum of three years of experience in credit processing or a related field. • Proficiency in Microsoft Excel and other Microsoft Office applications. • Strong organizational skills with the ability to produce accurate work under tight deadlines. • Exceptional problem-solving abilities and adaptability when faced with new challenges. • Ability to thrive in a fast-paced environment while managing multiple tasks simultaneously. • Detail-oriented approach and excellent communication skills. • Proven ability to work effectively under supervision while maintaining flexibility and cooperation. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .