Description We are looking for a dedicated Customer Service Representative to join our team in St. Paul, Minnesota. In this long-term contract role, you will play a key part in delivering exceptional service by addressing customer inquiries, processing orders, and promoting company products. If you thrive in a fast-paced environment and enjoy solving problems while building strong relationships, this position offers an excellent opportunity to contribute to our success. Responsibilities: • Engage with customers, technical sales representatives, plant personnel, and freight handlers to ensure smooth communication. • Respond promptly to inquiries related to purchase orders, quotations, delivery schedules, and order statuses. • Process and verify customer orders for accuracy, completeness, and technical compliance. • Coordinate with technical specialists to resolve issues that require additional expertise. • Utilize order entry and production systems to create and manage customer orders. • Maintain organized records of customer communications, databases, and order-related information. • Promote company products and services to proactively solicit new business opportunities. • Participate in quality management initiatives to improve processes and service standards. • Adhere to all corporate safety protocols and requirements. • Perform additional duties as assigned to support the overall customer service function. Requirements • Proven experience in customer service, ideally in a call center or order processing environment. • Proficiency in Microsoft Office Suite, including Excel and Word, as well as Google Suite. • Strong communication skills, both verbal and written, with experience in email correspondence. • Ability to manage inbound and outbound calls effectively, including multi-line phone systems. • Competency in data entry and maintaining accurate records. • Basic math skills to handle order calculations and pricing inquiries. • Familiarity with scheduling appointments and handling fax machine operations. • A proactive approach to problem-solving and promoting company products and services. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .