Description Position Summary: The Customer Service Representative is a key member of our team responsible for providing exceptional customer service and communication to healthcare providers patients and internal stakeholders. This role ensures the accurate coordination and scheduling of initial and refill shipments of specialty medications contributing directly to patient care and satisfaction. Key Responsibilities: - Answer incoming calls and provide clear accurate information to patients and healthcare providers. - Initiate outbound calls to patients to gather necessary information for prescription coordination. - Schedule and confirm medication deliveries with precision and attention to detail. - Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations. - Demonstrate initiative and a proactive approach to daily tasks and problem-solving. - Collaborate effectively with internal teams to ensure seamless service delivery. - Perform other duties as assigned to support departmental goals. - Follow all HIPAA and applicable government regulations. Qualifications: - High school diploma or equivalent required. - 1-3 years of experience in a customer service or call center environment preferred. - Strong telephone communication skills and a customer-first mindset. - Minimum typing speed of 35 WPM. - Familiarity with HIPAA regulations and compliance standards. Physical Requirements: - Professional office environment. - Ability to sit stand walk and reach outward frequently. - Must be able to push/pull and lift/carry up to 50 lbs. Experience Level Entry Level Healthcare experience is a must Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irving,TX. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.