Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brooklyn, New York. In this role, you will serve as a key point of contact for customers, ensuring their inquiries are addressed efficiently and with attention to detail. This position offers an opportunity to build meaningful connections with customers and contribute to a high-performing service team. Responsibilities: • Respond promptly to incoming customer inquiries via phone, ensuring a positive and detail-oriented experience. • Handle inbound and outbound calls with accuracy and attention to detail. • Process customer orders and perform data entry tasks to maintain accurate records. • Address customer concerns and resolve issues in a timely and satisfactory manner. • Collaborate with team members to ensure seamless communication and operational efficiency. • Maintain a thorough understanding of company products and services to provide accurate information to customers. • Follow established guidelines and procedures to deliver consistent service. • Identify opportunities to improve customer satisfaction and share feedback with the team. • Document customer interactions and update records in the system as required. Requirements • Previous experience in customer service, particularly in a call center environment. • Strong communication skills, both verbal and written. • Proficiency in handling order entry tasks with attention to accuracy. • Ability to manage inbound and outbound calls professionally. • Familiarity with customer service protocols and best practices. • High level of organizational skills and the ability to multitask effectively. • Demonstrated problem-solving abilities and a customer-centric approach. • Comfortable working in a fast-paced and dynamic environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .