Description Customer Service Representative – Role Description Overview: The Customer Service Representative (CSR) serves as the first point of contact between our client and their customers. This role is responsible for providing timely, professional, and effective assistance across various communication channels, including phone, email, chat, and social media. The CSR ensures customer satisfaction by resolving issues, answering inquiries, and delivering a high-quality support experience. Key Responsibilities: + Respond to customer inquiries in a prompt, courteous, and accurate manner. + Handle complaints and provide appropriate solutions within set time limits. + Maintain a deep understanding of the client’s products or services to offer informed assistance. + Document all customer interactions accurately in the support system. + Collaborate with internal teams to resolve complex customer issues. + Follow communication procedures, guidelines, and policies set by the client. + Uphold a positive and professional demeanor in all customer interactions. Requirements Requirements: + High school diploma or equivalent; some college preferred. + Previous experience in customer service or a similar role is an asset. + Strong communication skills—both written and verbal. + Ability to multitask, prioritize, and manage time effectively. + Proficient with computers and customer service software (CRM tools). + Problem-solving attitude with attention to detail. + Flexibility to work in shifts, including evenings or weekends, if required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .