Description Are you a passionate, service-oriented professional fluent in English and Spanish? Do you desire a career where you can make a lasting difference in the community while utilizing your exceptional communication skills? If so, we are partnering with a nonprofit organization that is hiring a Bilingual Customer Service Representative (CSR) to join their mission-driven team! Job Responsibilities: + Serve as a first point of contact for clients, donors, and stakeholders, addressing inquiries via phone, email, and in-person meetings in both English and Spanish. + Provide compassionate and professional assistance to clients seeking services or information about the organization’s programs. + Track, log, and resolve client concerns in the organization's database while maintaining the highest standards of accuracy and confidentiality. + Support outreach efforts by assisting in the creation of bilingual materials, hosting informational sessions in the community, and representing the organization in various events. + Collaborate with internal departments to ensure efficient workflows and excellent service delivery. + Provide administrative support as needed, including scheduling appointments, coordinating volunteer activities, and assisting in project-related tasks. Requirements + Must be fluent in both English and Spanish with excellent verbal and written communication skills in both languages. + Proven experience in customer service, preferably in the nonprofit sector (1-2 years preferred). + Strong ability to empathize and provide solutions while dealing with diverse individuals in challenging situations. + Proficiency with CRM systems or client management tools (familiarity with Salesforce is a plus). + Ability to manage and prioritize tasks effectively in a fast-paced environment. + High school diploma or equivalent required; additional certifications or coursework in social services, community outreach, or public relations are a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .