SE Health is currently hiring a Customer Service Representative,

Here are many reasons why you will want to bring your talent to our team:

You will be part of a distinguished Canadian, not-for-profit organization with a century of experienceYou will experience opportunities to use many of your skills and expand your knowledgeOngoing opportunities for continuing education, training and professional developmentTotal Rewards program which includes group benefits, and pension planEducation bursariesExtensive paid orientation and preceptorship programTuition Assistance ProgramWorkPerks®, which gives access to exclusive discounts from leading brand name companies and trusted local businesses. 

POSITION SUMMARY:

Working hybrid out of our Service Delivery Centre based in Kingston, this position will be responsible for the efficient and effective coordination of client care.

RESPONSIBILITIES:

Provide schedule planning support to health care teamAppropriately schedule staff to ensure continuity of care in the provision of service deliveryUpdate and maintain an electronic client databaseFile and maintain client recordsPerform data entry of all relevant client, employee and billing informationRespond to all caller inquiries with efficiency and appropriate urgencyProvide support to billing activitiesGenerate and distribute various scheduling and billing reportsInvestigate and follow up in errors/discrepancies in services ordered or provided.Other office administrative duties as assigned.

REQUIREMENTS:

Must have a quiet confidential space to work fromMust have access to the internet and a computerIntermediate data entry/keyboarding skillsExperience using a PC databaseIntermediate reading comprehension and excellent verbal communication skillsDemonstrated customer service skills and problem solvingAdaptability and the ability to deal with tight deadlinesAn ability to work independentlyAn ability to prioritize, multi-task and deal with competing prioritiesGood personal organizational skillsCourses in medical administration or health care training are preferredExperience working for a community health provider is preferredRelated work experience and a familiarity with community health care services is preferred

Basic computer skills in MS Word and MS Excel are preferred

 

About Us:

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at careers@sehc.com at your earliest convenience.