Description We are looking for a dedicated Customer Service Representative to join our team in City of Industry, California. This is a Contract-to-permanent position offering an excellent opportunity to grow professionally while delivering exceptional customer support. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer needs. Responsibilities: • Respond promptly to customer inquiries via phone and email, ensuring a high level of satisfaction. • Address customer concerns with professionalism and escalate issues when necessary. • Assist in collection processes, with training provided as needed. • Maintain accurate records of customer interactions and transactions. • Collaborate with team members to improve service delivery and streamline processes. • Handle incoming calls in a call center environment, providing solutions efficiently. • Communicate effectively with customers, including bilingual support when applicable. • Stay up-to-date on company policies and procedures to provide accurate information. • Support administrative tasks related to customer service operations. Requirements • Minimum of 1-2 years of customer service experience, preferably in a call center environment. • Proficiency in handling email correspondence and customer inquiries. • Willingness to learn and assist with collection processes. • Bilingual proficiency in Chinese is preferred but not required. • Strong interpersonal and communication skills. • Ability to work effectively in a fast-paced environment. • Detail-oriented with excellent organizational skills. • Must be available for onsite interviews and able to work in City of Industry, California. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .