Description We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This is a Contract to permanent opportunity ideal for someone passionate about building strong client relationships and delivering exceptional service. In this role, you will play a key part in supporting customer needs through effective communication and efficient problem-solving. Responsibilities: • Respond to inbound customer calls and provide accurate information or assistance as needed. • Handle order entry tasks with precision, ensuring timely and efficient processing. • Maintain clear and detail-oriented communication with clients to address inquiries or resolve issues. • Manage both inbound and outbound calls to support customer needs and follow up on outstanding matters. • Utilize computer-based systems to enter data and track customer interactions effectively. • Deliver excellent service by listening to customer concerns and offering suitable solutions. • Work collaboratively with team members to ensure seamless customer support. • Stay updated on company policies and procedures to provide consistent and reliable information. • Participate in ongoing training to enhance skills and improve service delivery. Requirements • At least 2 years of experience in a customer service or call center environment. • Strong communication skills, both verbal and written, to interact effectively with customers. • Proficiency in handling inbound and outbound calls with professionalism. • Experience with order entry and data processing systems. • Ability to manage multiple tasks efficiently in a fast-paced environment. • Familiarity with computer-based training tools and software. • Excellent problem-solving skills and a customer-focused mindset. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .