Description We are looking for a Bilingual Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to support our department by managing customer interactions, tracking deliveries, and collaborating with drivers. Responsibilities: • Serve as the primary point of contact for tracking deliveries and coordinating with drivers. • Manage customer inquiries through inbound and outbound calls, ensuring timely and accurate responses. • Process orders, issue credits, and create special orders as needed. • Maintain and update customer information within the internal system. • Escalate issues to the appropriate teams when necessary to ensure resolution. • Collaborate with drivers and other team members to support dispatching tasks. • Conduct administrative tasks related to customer service operations. • Participate in on-site training sessions to learn system navigation and role responsibilities. Requirements • Previous experience in a call center environment or handling back-to-back customer calls. • Strong communication skills with the ability to speak clearly and effectively. • Familiarity with order entry and customer service practices. • Ability to handle inbound and outbound calls efficiently and professionally. • Proficiency in navigating internal systems and managing customer data. • Administrative experience in a customer-facing role is preferred. • Excellent problem-solving skills and attention to detail. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .