Description We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in assisting customers and managing inquiries within the healthcare industry. This is an excellent opportunity to showcase your communication skills while contributing to a dynamic and supportive environment. Responsibilities: • Handle incoming and outgoing calls with professionalism and efficiency. • Respond to customer inquiries and resolve issues in a timely manner. • Accurately process orders and maintain detailed records in electronic medical systems. • Utilize basic medical terminology and abbreviations to ensure clear communication. • Collaborate with team members to provide seamless customer service. • Manage email correspondence and address customer concerns effectively. • Maintain a thorough understanding of healthcare-related processes to deliver accurate information. • Ensure compliance with company policies and procedures during all interactions. • Build positive relationships with customers through empathy and active listening. • Adapt to evolving customer needs and organizational requirements with flexibility. Requirements • Minimum of 1 year of experience in customer service, preferably in a call center environment. • Proficiency in handling inbound and outbound calls. • Familiarity with order entry and electronic medical records (EMR) systems. • Understanding of basic medical terminology and abbreviations. • Strong written and verbal communication skills. • Ability to manage email correspondence effectively and professionally. • Detail-oriented with excellent organizational skills. • Comfortable working in a fast-paced environment while maintaining accuracy. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .