Description We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods. Responsibilities: • Respond to incoming calls and assist veterans with membership renewals and inquiries. • Accurately input data from conversations into the system while maintaining attention to detail. • Manage high call volumes efficiently, handling up to 150 calls per day during busy periods. • Deliver exceptional customer service by addressing concerns and providing appropriate solutions. • Ensure compliance with company policies and procedures while interacting with customers. • Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation. • Collaborate with team members to improve processes and enhance customer satisfaction. • Maintain an attentive and empathetic demeanor during all interactions. • Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment. Requirements Requirements: • Proven experience in customer service, preferably in a call center environment. • Proficiency in Microsoft Word and Excel for basic office tasks. • Strong data entry skills, including numeric data entry with high accuracy. • Excellent communication and interpersonal skills to effectively assist customers. • Ability to handle high call volumes and work under pressure during peak times. • Detail-oriented with a commitment to maintaining accurate and organized records. • Familiarity with general office equipment and basic office procedures. • Demonstrated problem-solving skills and a proactive approach to customer needs. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .