Description We are looking for a Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring overall satisfaction. This is a Contract-to-Permanent position, offering the opportunity to grow within a dynamic marketing and public relations environment. Responsibilities: • Handle inbound and outbound calls to assist customers with their inquiries and concerns. • Provide accurate information and solutions to resolve customer issues promptly. • Process and manage order entries efficiently, ensuring all details are correct and up-to-date. • Maintain a detail-oriented and courteous demeanor during all customer interactions. • Collaborate with team members to improve service processes and enhance customer experience. • Document customer interactions and transactions in the system for record-keeping. • Address any escalated issues with urgency and ensure a satisfactory resolution. • Stay informed about company products and services to provide knowledgeable support. • Meet or exceed performance metrics, including call handling time and customer satisfaction ratings. Requirements • Proven experience in a call center or customer service role. • Strong communication skills, both verbal and written. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Proficient in order entry and related systems. • Comfortable handling inbound and outbound calls with professionalism. • Detail-oriented with excellent problem-solving abilities. • Familiarity with customer service software is a plus. • High school diploma or equivalent required; additional education is an advantage. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .