Description We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within the healthcare industry. The ideal candidate will have strong communication skills, a customer-focused mindset, and an attentive demeanor, with some knowledge of medical processes or terminology. Responsibilities: • Respond to inbound calls and provide attentive assistance to customers with inquiries or concerns. • Manage email correspondence efficiently, ensuring timely responses and accurate information. • Perform data entry tasks with precision to maintain accurate records. • Handle order entry and billing processes while adhering to company procedures. • Collaborate with internal staff and vendors to identify and address specific requirements. • Utilize Microsoft Excel and Word to organize and present information effectively. • Provide exceptional customer service in both inbound and outbound call scenarios. • Support the call center by maintaining a high standard of attentiveness and customer care. • Ensure compliance with healthcare-related protocols and standards. Requirements • Proven experience in customer service or call center roles. • Proficiency in answering inbound and outbound calls. • Strong skills in data entry and email correspondence. • Familiarity with Microsoft Excel and Word. • Basic understanding of medical terminology or healthcare processes. • Ability to manage order entry and billing tasks accurately. • Excellent communication and interpersonal skills. • Commitment to maintaining a customer-focused and detail-oriented approach. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .