Description We are looking for a dedicated Customer Service Representative! In this Contract-to-Permanent role, you will act as the primary point of contact for customers, ensuring their needs are met efficiently and professionally. This position offers an opportunity to build strong relationships with clients while contributing to the success of our organization. The Customer Service Representative is onsite, Monday-Friday: 8am-5pm. Responsibilities: • Process and enter customer orders promptly and accurately. • Handle price adjustments and maintain clear communication with customers regarding any updates. • Address inquiries and resolve issues related to orders, ensuring timely follow-up. • Update customer profiles and records with changes to addresses, pricing, delivery instructions, or other relevant details. • Foster effective collaboration with team members to ensure smooth operations. • Provide support to the sales team to enhance customer satisfaction and optimize sales processes. • Coordinate with the shipping department to ensure timely dispatch of orders. • Manage product returns in compliance with company procedures and timelines. • Generate and send order acknowledgments to customers. • Maintain up-to-date customer master data in systems and profiles. Requirements • Proven experience in customer service, preferably in a call center environment. • Proficiency in handling inbound and outbound calls and email correspondence. • Strong skills in data entry and order processing. • Familiarity with Microsoft Excel and Word. • Ability to schedule appointments and manage multiple customer interactions effectively. • Excellent communication skills, both verbal and written. • Detail-oriented and capable of maintaining accurate records. • Ability to work collaboratively in a team-oriented environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .