Description Position Overview: As a Client Experience Specialist, you will serve as the primary point of contact for our clients, focusing on proactive communication, issue resolution, and delivering exceptional service experiences. This is a collaborative position where you will have the opportunity to build strong, lasting relationships with clients while providing solutions-focused support. Key Responsibilities: + Serve as a dedicated liaison for assigned client accounts, ensuring a deep understanding of their unique needs and priorities. + Provide professional and personalized guidance to clients regarding our services, products, or processes. + Resolve client concerns or questions promptly while upholding industry standards and company policies. + Collaborate closely with internal departments such as operations, sales, and technical support to deliver seamless service solutions. + Monitor client accounts to proactively identify opportunities to optimize their experience and satisfaction. + Handle escalated issues confidently and effectively, ensuring timely resolution and maintaining strong client relationships. + Contribute to continuous improvement initiatives by providing insights and feedback to management related to client experiences. Requirements Qualifications: + Proven experience in a client service or account management role. + Exceptional interpersonal and communication skills to create meaningful connections and provide clear solutions. + Strong problem-solving and organizational abilities with a keen attention to detail. + Ability to balance competing priorities and provide excellent service in a fast-changing environment. + Experience with CRM systems and client management tools is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .