Description We are looking for a dedicated Customer Service Representative to join our team in South Burlington, Vermont. In this long-term contract role, you will play a key part in ensuring exceptional customer experiences and providing timely support to our clients. This position offers the opportunity to work in the dynamic transportation equipment manufacturing industry. Responsibilities: • Respond promptly to customer inquiries via phone, email, or other communication channels. • Provide accurate information about products, services, and company policies to customers. • Resolve customer issues effectively, ensuring satisfaction and maintaining positive relationships. • Collaborate with other departments to address complex customer concerns and deliver seamless support. • Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. • Utilize call center tools and technology to manage and track customer cases efficiently. • Identify opportunities to improve customer service processes and recommend actionable solutions. • Support remote troubleshooting efforts to assist customers with technical or service-related issues. • Uphold company standards for professionalism and excellence in every interaction. • Continuously develop knowledge of company offerings and industry trends to better serve customers. Requirements • Proven experience in customer service, preferably within a call center environment. • Strong communication skills, both written and verbal, with a focus on clarity and professionalism. • Ability to handle high-pressure situations and resolve issues with a calm demeanor. • Proficiency in using call center software and remote support tools. • Solid organizational skills, including the ability to manage multiple tasks and prioritize effectively. • Familiarity with the transportation equipment manufacturing industry is a plus. • Demonstrated ability to work independently and as part of a team. • High level of attention to detail and commitment to delivering quality service. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .