Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position. Responsibilities: • Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively. • Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly. • Prepare and deliver monthly reports to management, providing accurate data and insights. • Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery. • Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively. • Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions. • Ensure department files and records are organized and current, adhering to best practices. • Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships. • Suggest and implement process improvements to enhance customer service operations. • Handle sensitive data and information with discretion and confidentiality. Requirements • High school diploma or equivalent is required. • Minimum of two years’ experience in customer service, with knowledge of Salesforce or similar CRM software preferred. • Proficiency in Microsoft Word, Excel, Gmail, and internet navigation tools. • Strong written and verbal communication skills, with the ability to interact professionally with diverse stakeholders. • Proven ability to prioritize tasks and meet deadlines in a fast-paced environment. • Self-motivated team player capable of managing multiple responsibilities with minimal supervision. • Familiarity with standard operating procedures and business practices within a customer service environment. • Ability to build and maintain effective relationships with customers, coworkers, and other stakeholders. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .