Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Avoca, Arkansas. This Contract-to-Permanent position offers an excellent opportunity for individuals who thrive in customer-focused environments and enjoy engaging with clients through billing inquiries, order processing, and general support. Ideal candidates will bring strong communication skills, a proactive approach to problem-solving, and proficiency in Microsoft Office applications. Responsibilities: • Respond promptly to customer inquiries via phone, email, and other communication channels, ensuring a positive experience. • Address billing questions and concerns with accuracy and professionalism. • Process orders and maintain detailed records of transactions in the system. • Handle inbound and outbound calls to assist with customer needs and resolve issues. • Collaborate with team members to improve customer service processes and workflows. • Utilize Microsoft Office Suite to create reports, update documents, and organize client information. • Prioritize and manage multiple tasks while maintaining attention to detail. • Provide solutions to customer problems, demonstrating a customer-first attitude. • Stay informed about company policies and procedures to offer accurate guidance. • Maintain a high level of professionalism and empathy in all interactions. Requirements • Proven experience in a customer service role, preferably with exposure to billing or payment processing. • Strong verbal and written communication skills, with the ability to convey information clearly and professionally. • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. • Ability to multitask and prioritize effectively in a fast-paced environment. • Exceptional attention to detail and organizational skills. • Problem-solving mindset with a focus on delivering customer satisfaction. • Familiarity with customer support tools or systems is a plus. • High school diploma or equivalent required; a college degree is preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .