Salesforce experience required *

Job Description

As an Customer Service Representative, you will act as the single point of contact for sales teams and customers throughout the order lifecycle, ensuring seamless communication and service delivery.

ResponsibilitiesCoordinate closely with operations and manufacturing sites globally to ensure accurate and timely order fulfillment.Maintain detailed customer records and communications using Salesforce CRM.Process and monitor sales orders through the ERP system, preferably Microsoft Dynamics or other web-based ERP.Respond promptly and professionally to incoming phone calls from customers and internal stakeholders.Provide timely updates on order status, delivery schedules, and production timelines.Proactively communicate with stakeholders to address issues, delays, or special requirements.Submit routine reports to the Sales Operations Manager on order status, backlog, and service performance.Support internal process improvements related to customer communication and service efficiency.Essential SkillsMinimum 2 years of customer service or inside sales support experience, preferably in a manufacturing or industrial environment.Hands-on experience with Salesforce CRM is required.Proficiency with web-based ERP systems, preferably Microsoft Dynamics.Strong written and verbal communication skills.Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chesapeake,VA.

Application Deadline

This position is anticipated to close on Aug 20, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.