Description We are looking for a dedicated Customer Service Representative to join our team in Stamford, Connecticut. In this long-term contract role, you will play a pivotal part in ensuring exceptional service delivery to our customers while fostering strong relationships and addressing their needs. This position offers the opportunity to contribute to a dynamic team. Responsibilities: • Build meaningful relationships with customers by actively listening to their concerns and offering tailored solutions. • Collaborate effectively with team leaders and colleagues to resolve complex customer issues and improve service outcomes. • Maintain detailed and accurate records of customer interactions within company systems. • Strive to meet or exceed performance goals, including metrics such as response time, resolution efficiency, and customer satisfaction. • Participate in ongoing training programs and coaching sessions to enhance growth and performance. • Handle inbound and outbound calls to address customer inquiries and provide timely resolutions. • Support continuous improvement efforts by sharing feedback and identifying opportunities to streamline processes. Requirements • Proven experience in customer service or a related role. • Strong communication skills, both verbal and written, with the ability to manage inbound and outbound calls effectively. • Ability to work collaboratively in a team environment and resolve challenging customer situations. • Proficiency in maintaining accurate records and using customer relationship management (CRM) systems. • Demonstrated ability to meet performance targets and deliver excellent customer experiences. • Willingness to engage in training and self-development to improve skills and knowledge. • Familiarity with the waste and environmental management industry is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .