Description We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position offering an excellent opportunity to provide exceptional support to customers through effective communication and problem-solving. If you thrive in a fast-paced environment and are passionate about delivering top-notch customer service, we'd love to hear from you. Responsibilities: • Handle a high volume of inbound calls, addressing customer inquiries with professionalism and efficiency. • Provide detailed and accurate information regarding products, services, and policies. • Process customer orders and ensure timely and accurate data entry into the system. • Resolve customer issues by identifying the best solutions and escalating complex cases when necessary. • Maintain a positive and empathetic attitude towards customers at all times. • Collaborate with team members to improve overall service quality and meet performance goals. • Follow up with customers to ensure satisfaction and resolution of their concerns. • Stay updated on company products, services, and procedures to provide accurate assistance. • Monitor and document customer interactions, ensuring compliance with company standards. Requirements • Previous experience in a call center or customer service role is required. • Strong communication skills, both verbal and written, with the ability to handle challenging situations professionally. • Proficiency in order entry and familiarity with handling inbound and outbound calls. • Ability to multitask and work efficiently in a fast-paced environment. • Strong problem-solving skills and a customer-focused mindset. • Attention to detail and accuracy in data entry and record-keeping. • Familiarity with basic computer systems and software applications. • Flexibility to adapt to changing priorities and customer needs. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .