Description We are looking for a success-driven Customer Service Representative to join our team in Washington, District of Columbia. In this long-term contract position, you will play a key role in delivering exceptional service to our customers by handling inquiries and resolving concerns efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about customer satisfaction. Responsibilities: • Respond to incoming calls professionally while addressing customer inquiries and concerns. • Process and manage order entries accurately to ensure seamless transactions. • Provide clear and concise information about products and services to customers. • Resolve customer issues by identifying solutions and escalating complex cases as needed. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to ensure consistent and high-quality customer service. • Handle both inbound and outbound calls in a courteous and efficient manner. • Adhere to company policies and procedures while delivering exceptional service. • Stay updated on company products, services, and promotions to assist customers effectively. Requirements • Proven experience in a call center or customer service role. • Strong verbal and written communication skills. • Ability to handle high volumes of calls while maintaining professionalism. • Proficiency in order entry and data management systems. • Excellent problem-solving skills and attention to detail. • Ability to work effectively in a team-oriented environment. • Familiarity with inbound and outbound call handling processes. • High level of organization and time management skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .