Description We are looking for a skilled Customer Service Representative to join our team on a contract basis in Lombard, Illinois. This role involves providing attentive and timely support to customers in a manufacturing environment, ensuring their inquiries are resolved efficiently and with the highest level of care. If you excel in communication and have experience in customer service, this position offers an excellent opportunity to make a difference. Responsibilities: • Respond promptly to incoming calls, ensuring clear and courteous communication. • Investigate and resolve customer inquiries regarding photo enforcement programs within local communities. • Maintain accurate and detailed call records within the RedCheck system on a daily basis. • Escalate complex issues to the Team Lead for timely resolution. • Assist customers with credit card transactions for payment of violations. • Monitor and respond to company emails and communication channels regularly. • Perform additional customer service-related tasks as assigned. Requirements • Proven experience in answering inbound calls and providing exceptional customer service. • Proficiency in data entry and maintaining accurate records. • Strong written communication skills, including email correspondence. • Familiarity with Microsoft Word and Excel. • Ability to handle both inbound and outbound calls effectively. • Experience in scheduling appointments and managing order entries. • Excellent troubleshooting skills to resolve customer concerns efficiently. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .