The Opportunity:Under moderate supervision, conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions.

The role ensures excellent customer service by managing orders, correspondence, and logistics coordination. Responsibilities include handling customer inquiries and complaints, communicating with suppliers to expedite deliveries, and assisting with product, billing, and documentation processes. The position requires effective collaboration with internal teams and clear communication with both internal and external customers—all under moderate supervision.

MAJOR DUTIES, RESPONSIBILITIES AND DELIVERABLES

Respond to inbound sales and support inquiries while monitoring daily customer service operations.Process and expedite orders via CRM and SAP systems, ensuring accuracy and timeliness.Coordinate with suppliers to fulfill orders and resolve issues related to deliveries and shortages.Handle customer complaints professionally and escalate complex issues as needed.Manage back orders, returns, and defective product claims; provide credits and documentation.Generate Certificates of Analysis and Compliance for regulated goods.Support sales representatives with product information.Maintain thorough records of transactions, communications, and complaint resolutions.Support billing processes, including verifying invoices and resolving discrepancies.Assist with customs documentation, shipment entries, and archiving of sales materials.Collaborate on developing Standard Operating Procedures (SOPs) focused on speed and accuracy.Deliver exceptional service to internal and external customers at every touchpoint.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

Fluent in English (verbal and written) at a B2 level or higher.
Strong interpersonal and communication skills with the ability to build productive relationships across teams and clients.Proficient in analytical thinking and proactive problem-solving with a customer-centric approach.Demonstrates excellent organizational abilities and active listening skills to ensure effective information exchange.Highly adaptable and capable of performing efficiently in dynamic and fast-paced environments.Able to work independently while also contributing effectively in collaborative team settings.Maintains a professional and composed attitude in challenging situations; takes initiative and is driven by results.Hands-on experience with SAP, CRM systems, and Microsoft Office Suite.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.